TouchBasePro is taking the necessary steps to protect our team, suppliers, and clients. None of the precautionary measures we have put in place will affect service delivery.
What are we doing?
Our industry allows us to work remotely, and every team member has what they need to do their job from home. The majority of the TouchBasePro team has moved to remote work to help flatten the curve. For those who still need to visit the office, we have put additional health and safety measures in place.
How does this affect our clients?
It does not. Business continues as normal. For support queries, email [email protected]. For accounts queries, email [email protected]. We are avoiding in-person meetings where possible and using phone and video calls instead.
We understand the severity of the situation and believe clear communication matters right now. To that end, we are offering companies the ability to send their COVID-19 communications to their customer database for free. Get in touch with us to find out more about this offer.
Frequently asked questions
- Is TouchBasePro still operational during COVID-19?
- Yes. TouchBasePro is fully operational. The team is working remotely and all client support and account services are running as normal.
- How do I contact TouchBasePro support during the COVID-19 period?
- Email [email protected] for support queries and [email protected] for accounts queries. In-person meetings are being replaced with phone and video calls.
- Does TouchBasePro offer free COVID-19 communication sends?
- Yes. TouchBasePro offered companies the ability to send COVID-19 communications to their customer database at no charge. Contact [email protected] for details.