USSD
AI-powered USSD. Fully managed by your CSM.
A fully managed USSD channel across every major African carrier — designed, built and run by your dedicated Customer Success Manager. You never have to learn a console or stand up a team for it: you tell us the journey, we design the menus, wire the AI layer, connect it to your systems through Skills (our take on MCP), and operate it day to day. You get the outcomes, weekly reports and a single person to call.
What's inside
Capabilities, not just features.
Fully managed by a dedicated CSM
No console to learn, no platform to babysit. Your CSM scopes the journey, builds the flows, integrates the back-end and runs the channel for you. You sign off on the brief and the reports — we do the rest.
Conversational USSD
Replace deep menu trees with "type what you need". An AI agent maps free-text input to the right action, in any major South African language.
Agents with Skills (MCP)
Skills are small, governed connectors that let the agent reach into your systems — check a balance, log a claim, open a ticket, place an order. You define what data it can see and what it can do. Under the hood they speak Model Context Protocol so the same skill works across USSD, WhatsApp, voice and chat.
Channel escalation
Start on USSD for the cheapest entry, hand off to WhatsApp or a voice agent the moment the conversation needs media, signatures or a longer back-and-forth.
Shared & dedicated shortcodes
Launch fast on a shared code, graduate to dedicated when you scale.
Session orchestration
State machines, timeouts and retries handled for you — the AI layer fits inside the same session contract.
Multi-carrier reach
One commercial relationship with us, every major operator across SADC.
Reports, not dashboards
Weekly readouts on drop-off, conversion and where the AI is saving you a step. Want a dashboard? Your CSM will spin one up.
Use cases