Voice
AI voice agents, IVR and outbound — run for you by a CSM.
A managed voice channel: AI voice agents for first-line support, qualification and after-hours, plus classic IVRs, voice OTP and outbound — all designed, deployed and operated by your dedicated Customer Success Manager. There is no console for you to log into and no agent prompts for you to maintain. You bring the use case and the back-office; we bring the numbers, the AI, the integrations and the people who keep it tuned.
What's inside
Capabilities, not just features.
Fully managed by a dedicated CSM
Your CSM scopes the call flows, writes the agent prompts, ports the numbers, integrates your systems and reports on outcomes. You stay out of the platform — you stay in control of the brief.
AI voice agents
Natural-language agents for inbound triage and outbound campaigns, tuned by our team. Hand off to a human on intent, sentiment or any signal you define.
Conversational IVR
Replace nested DTMF menus with a single "how can I help?" prompt and let the agent route the call.
Agents with Skills (MCP)
We plug the voice agent into your back-office through Skills — small, governed connectors that let it check an account, log a ticket, book an appointment or take a payment. Same Skills work across voice, USSD, WhatsApp and chat, so behaviour stays consistent everywhere.
Local numbers, sorted
We provision and port numbers in South Africa and across the continent on your behalf — days, not months.
Voice OTP
Spoken verification codes with multilingual TTS, delivered on the same managed pipeline.
Recording + transcription
Optional call recording with on-demand transcription and search, surfaced in your weekly readout.
Call-quality routing
MOS-aware routing that picks the best path per call — managed and monitored by us.
Use cases